24/7 Application BAU, L2/L3 Sustainment & Database Operations
Sapical provides round-the-clock application sustainment, L2/L3 code triage, hotfixes, database administration, and release regression testing to protect production uptime without burdening your core product roadmap.
Core Delivery Advantages
- ✓Contractual sub-15-minute P1 incident triage and root cause analysis
- ✓Three rotational shifts ensuring true 24/7/365 operational protection
- ✓Smart hybrid retainers where unused support hours roll into feature CRs
- ✓Enterprise compliance with ITIL v4 and strict change governance
Follow-the-Sun Production Incident Resolution (<15m P1 SLA)
Comprehensive enterprise capabilities delivered by vetted engineers with full alignment to your codebase, operational runbooks, and business hours.
Code-Level Bug Fixing & Hotfix Deployment Pipeline
Comprehensive enterprise capabilities delivered by vetted engineers with full alignment to your codebase, operational runbooks, and business hours.
Ongoing Application Customization & Feature Change Requests
Comprehensive enterprise capabilities delivered by vetted engineers with full alignment to your codebase, operational runbooks, and business hours.
Rotational Database Administration (PostgreSQL, Oracle, SQL Server)
Comprehensive enterprise capabilities delivered by vetted engineers with full alignment to your codebase, operational runbooks, and business hours.
Frequently Asked Questions
What is included in Sapical 24/7 Application BAU?
Application BAU covers L2/L3 incident management, hotfix deployments, performance tuning, data patching, routine change requests, and release regression testing.
How do unused support hours roll over?
Under our smart hybrid retainer, unused support hours convert into feature enhancements, UI/UX polish, or backlog tickets at the end of each billing cycle.